Erie County Domestic Violence Resources

• NYS Domestic and Sexual Violence Hotline - 1-800-942-6906
• Multi-language Accessibility Deaf or Hard of Hearing Call - 711
• Erie County Domestic Violence Hotline - 716-862-HELP
• Haven House Hotline (For Shelter or Other DV Services) - 716-884-6000
• Crisis Services Hotline - 716-834-3131
• Hispanics United of Buffalo Hotline - 716-481-8867
• Erie County Sheriff's Domestic Violence Hotline - 716-858-7999

A nonprofit organization that helps find missing, runaway, and trafficked teenagers and young adults.

Email: btvbuffalo@gmail.com

Call: 716-831-7000
24/7 Hotline Number: 716-834-3131

Services Offered:

• Erie County Rape Crisis Center: Call with any sexual violence concerns, including presentation at local emergency rooms for rape kits.
• Hospital Presentation: Respond to all Erie County Emergency Rooms when a victim of sexual assault, domestic violence, family violence, or elder abuse presents there.
• Sexual Assault: On staff crisis manager at Buffalo Police Headquarters.
• Elder Abuse: Specific Elder Abuse Case Manager on staff at Buffalo Police Headquarters.
• Located at Police Departments: Staff co-located at Erie County Sheriff's Office, Town of Tonawanda Police, and Buffalo Police Headquarters. 
• College Campuses: Connections and questions for campus related DV/SA, as we have staff co-located at campuses in the county. 
• Connection to Crisis and Trauma Response Departments: Within Crisis Services.
• Mobile: In many cases, staff have the ability to provide home and/or site visits for face-to-face meetings at convenient locations for clients.

Call: 716-858-4630 for services
Available: Monday–Friday, 8:30 a.m. to 5:00 p.m.

• Advocacy Services for Clients in the City of Buffalo: Advocates reach out to complainants within 24 hours of arraignment. Provides crisis intervention, information and referrals, and supportive counseling to victims of domestic/intimate partner violence and elder abuse. Walk ins accepted from any jurisdiction.
• Staff Located Within the Erie County District Attorney's Office: Provides victims with real time access to Assistant District Attorneys, liaison services with law enforcement, court information, and next steps in the criminal process.
• Staff Co Located in Buffalo City Court and Erie County Felony Court Domestic Violence Parts: Staff provides accompaniment for Buffalo cases. Call to coordinate if you are also linked with a particular survivor.
• Court: Specific and general safety planning.
• OVS Assistance: Crime victim assistance with OVS applications for any victim of crime.
• Mobile on Request: BE SAFE Advocates provide home and hospital visits and victim accompaniment to police jurisdictions upon request.
• Bilingual: Spanish-speaking victim advocates are available.
• Community Outreach, Law Enforcement Training, and Education: Post conviction follow up and advocacy. Victim Impact Statement assistance.

The Erie County Domestic Violence High Risk Team is an initiative funded through a grant awarded by the NYS Department of Criminal Justice Services through the STOP VAWA funding and led by Child + Family Services - Haven House. The Team Coordinator is based out of Haven House and works with an entire multi-disciplinary team to address the domestic violence cases most at risk of lethality.

Hotline: 716-884-6000
High Risk Team Coordinator: 716-277-5003

• Monitors DV cases referred to the team that may present high risk indicators: This multi-disciplinary team consists of the Coordinator, the Erie Court District Attorney's Office, BE SAFE Program, Erie County Child Protective Services, Erie County Department of Social Services Legal Department, Erie County Probation, New York State Parole, Volunteer Lawyer's Project, and various police jurisdictions including Buffalo, Amherst, Cheektowaga, Tonawanda, Orchard Park, Lancaster, and Lackawanna. 
• Formally meets once a month to discuss: Individualized intervention plans for cases that have gone through the formal referral process.
• High Risk Team Coordinator and High Risk Team Advocate provide training and education: On domestic violence homicide, the Danger Assessment and high risk factors to law enforcement, attorneys, judges, domestic violence advocates, and community agencies.

Speak with an advocate: 716-858-2523
Available: Monday-Friday, 9:00 a.m. to 5:00 p.m.

• Assistance with writing and submitting victim impact statements on criminal cases (call to coordinate if working with a survivor), including home calls in needed (limited mobility, illness, hospitalization, nursing home, etc.).
• Advocating with probation department on behalf of survivor whose abuser is on probation.
• Provide general information about probation as well as discuss an offender's specific probation conditions.
• OVS application assistance, court accompaniment, safety planning.

DV Unit Cell and 24/7 Hotline: 716-858-7999
Available: Monday - Friday, 8:00 a.m. to 4:00 p.m.

Confidential Support: 
For victims of domestic violence, family violence, elder abuse, rape, and sexual assault.

• Assistance with safety planning, crisis intervention, appropriate agency referrals, court advocacy.
• Assistance with Orders of Protection.
• Educational presentations and trainings to law enforcement agencies, the general public, schools, and community-based organizations.
• Part of a county-wide police agency - Unit Coordinator is a police officer.
• Advocates are available at the Main Domestic Violence Office in Buffalo, Sheriff's substations, and courts throughout Erie County.
• Liaison and advocate for Tribal Courts - Seneca speaking advocate on staff.
• Team Leader for Veteran's Court.
• Spanish speaking advocate on staff.

Call: 716-558-7233 for SAFE services
Email: safe@fjcsafe.org
Available: 

• Buffalo - Monday - Friday, 8:30 a.m. to 4:00 p.m.
• Amherst - By appointment
• Grand Island - By appointment
• Harvest House - By appointment 
• Orchard Park - By appointment

Online Chat Services are available weekdays, 9:00 a.m. to 5:00 p.m.

• Web Conferencing with Family Court: Clients can obtain emergency orders of protection from Family Court via web-conferencing at the FJC.
• Buffalo Police On-Site: Buffalo Police are on-site at the Downtown location for clients to file a report and/or press charges.
• Forensic Medical Unit: Clients can have their injuries assessed and documented and, if appropriate, have them provided to the DA's office for criminal prosecution purposes.
• Patient Navigator/Health Home Worker: Both a patient navigator and health home worker are on-site and can provide medical case management services.
• Connection to Legal Services: Clients can meet with a Neighborhood Legal Services representative or get connected with the University at Buffalo School of Law Family Violence and Women's Rights Clinic if not eligible for NLS.
• Pet Therapy: SPCA Paws for Love Pet Therapy available.
• Bi-lingual: Spanish-speaking victim advocate available.
• Non-Denomination Spiritual Support.
• OVS Assistance: OVS application assistance for victim compensation.
• Advocate Co-Located in Erie County Family Court: Provides accompaniment for Erie County Family Court Cases.
• Educational and Training Presentations: Area businesses, agencies, the general public, schools, and community-based organizations. Advocate is able to provide offsite services for students.
• Counseling: Safety planning, crisis intervention, danger assessment, case management, groups, trauma assessments for children and adults, linkage to additional services.  

24/7 Hotline: 716-884-6000
Services include:

• 36-bed shelter for victims of DV and their dependent children.
• Provides DV Counseling to individuals and groups
• Groups: 
  • Support Groups
  • Art Empowerment Groups (for adults and children, based on A Window Between Worlds Curriculum)
  • Domestic Violence Education and Parenting After Violence (a six-week curriculum, which may fulfill court requirements for clients mandated into DV education and parenting services).
• Economic Empowerment Program
• Parenting After Violence (PAV) counseling for parent support.
• Provides Court Advocacy, CPS Advocacy and APS Advocacy

Provide support to those who have been directly impacted by domestic violence (DV) to discover, renew and H.E.A.L (holistic health, empower, establish, accomplish, accentuate, love and live) and become survivors of DV.

Call: 716-895-3123
Email: admin@hsagency.org or brownkathy545@gmail.com.

Services: Training/Employment, Housing, Mental/Emotional Health, Spiritual, Legal Justice/Safety, Education.

A multicultural agency uniquely equipped to serve Hispanic survivors and provide intensive case management, non-clinical counseling, and advocacy.

Call: 716-856-7110 / Hotline: 716-481-8867
Available: Monday-Friday, 8:30 a.m. to 4:30 p.m.

Core Services:

• Parenting classes are given in both English and Spanish.
• Provides assistance with petition writing.
• Offers one-on-one support.

*Helping Others Through Protection and Empowerment
HOPE of WNY is a formal collaboration between the Family Justice Center and Community Services for Every1 whose mission is to improve access to domestic violence services and prevention education for people with intellectual and developmental disabilities.

Services: 716-558-7233 or 716-949-6678
Training: Stephanie Saunders, Saunders@csevery1.com or 716-883-8002.

Domestic Violence Services:
Accessible, intensive case management services for survivors of domestic violence with an intellectual or cognitive disability, including advocacy, linkages to other accessible services, court accompaniment, and support groups.

Training & Technical Assistance:
Provides training on accessible services and the intersection of domestic violence and disabilities in partnership with Niagara University's First Responders Disability Awareness Training Program. Also provides technical assistance to agencies on making services accessible to survivors with an intellectual or cognitive disability.

Karen Society of Buffalo (KSB) is a community-based organization seeking to enhance the quality of life and to cultivate the self-sufficiency of immigrants from Burma, while preserving and sharing our cultural heritage. 

Call: 716-768-0064
Email: Info@karenbuffalo.org
Contact: Briana Neale, LMSW, Domestic Violence Supervisor

RAHAMA (Resources and Help Against Marital Abuse) is the only female-and Muslim-led nonprofit organization in Western New York that specializes in underserved immigrant, refugee, and Muslim women facing domestic violence.

Founded on Islamic principles, RAHAMA supports women experiencing domestic abuse through advocacy, counseling, education, and housing.

Call: 716-777-3468
Email: For general inquiries, email info@rahama.org or Nancy Abdelhaq, at nancy@rahama.org.